Terms ofsale

Last updated 1 November 2026

About these terms

These terms apply when you buy match tickets, programmes or club collection items from the Kidsgrove Athletic Football Club website. By placing an order you agree to them. The club is Kidsgrove Athletic Football Club (2000), company number 03996970, VAT number 753999074, based at The Fitzjohn Stadium, Hollinwood Road, Kidsgrove, Stoke-on-Trent ST7 1DQ, and can be contacted by email at [email protected] or by phone on 07460 306359.

Prices and payment

Prices are shown in pounds sterling and are the total you pay, apart from postage, which is shown before you order. You pay by bank transfer to Kidsgrove Athletic Football Club 2000 Limited, using your name as the payment reference. Your order is reserved when you place it, but it is only confirmed once we have received your payment, when we will email your confirmation (and e-tickets for match tickets). If payment does not arrive, we may cancel the order and release the tickets or items.

Match tickets

• Each e-ticket has its own QR code, which can only be scanned once. Show it on your phone or bring a printed copy. Please keep it safe, as anyone holding the code can use it.
• Under 16 tickets must be bought together with at least one Adult or Concession ticket, and under 16s must be accompanied by an adult at the match.
• Stewards may ask for proof of eligibility for concession tickets. If you cannot show it, you may be asked to pay the difference.
• Tickets are for the match shown on the ticket only, and may not be resold.
• Entry is subject to the club's ground regulations and the instructions of stewards. The club may refuse entry or remove anyone whose behaviour puts others at risk, without a refund.

Postponed or abandoned matches

If a match is postponed, your ticket will be valid for the rearranged match. If you cannot attend the new date, contact the club and we will refund you. If a match is abandoned, the club will follow the league's rules and let ticket holders know what happens next.

Cancelling tickets

Because match tickets are for an event on a specific date, the 14-day cancellation right for online purchases does not apply. Apart from postponed matches, tickets cannot be refunded once bought.

Matchday programmes

Matchday programmes are digital editions. Your download link is emailed once your payment has been received. By buying a digital edition you agree that it is made available to you straight away, and you understand that this means you lose your right to cancel once you have access to it.

Club collection

• Items can be collected from the club on matchday for free, or posted to a UK address for the postage shown at checkout.
• We aim to post items within 5 working days. We will let you know if there is a delay.
• You can cancel your order for any reason within 14 days of receiving your items. Let us know, then return the items unused and in their original condition within 14 days. We will refund the item price and the original postage within 14 days of getting them back. You pay for returning items unless they are faulty.
• Personalised items, such as shirts with a name or number printed on them, cannot be returned unless they are faulty.
• If an item is faulty or not as described, you have rights under the Consumer Rights Act 2015. Contact us and we will put it right.

Hospitality

Sending a hospitality enquiry does not make a booking. The club will contact you to confirm availability, price and any terms for your booking.

Our responsibility to you

Nothing in these terms limits your legal rights as a consumer. The club is not responsible for losses that were not foreseeable, or for delays or failures caused by events outside our reasonable control.

Questions and complaints

If you have a question or a problem with an order, contact the club and we will do our best to help. These terms are governed by the law of England and Wales.